PATIENT INQUIRY SYSTEM

The Patient Inquiry System is designed to handle on-the-spot patient inquiries by providing immediate access to all patient information. This information includes all current charges and payments, past history, monthly payment data, and charges in bad debt. The data is divided logically into seven tabs according to the type of data you need to review. With this multiple screen format, you can access the information you need instantly.

Credit amount indicates to the operator that there is a credit balance. The Budget amount shows the patient is on a monthly payment plan. Last payment data, the date and amount of the last payment are shown. This can quickly tell you whether or not the patient is making an effort to pay his or her balance. The system status code is a user-defined code that accommodates the special needs of an individual practice. The code is displayed here for your personal use.

Charges Tab [VIEW SCREEN SHOT]
In addition to showing the charge amount and balance on each open charge, and who was last billed and when, the system displays each of the patient's insurances and whether or not they accept assignment. Using this information, the operator can determine what billing action the system will take next, and if it is inappropriate, change the sequence. Practice Manager adds another unique feature to the Inquire Section: by using the show descriptions option, you can replace codes with complete descriptions, you can "expand" the screen to show more information on each charge line. This keeps the screens uncluttered and provides you with all available information on the charges.

Itemized Tab [VIEW SCREEN SHOT]
To get a more complete picture, view charge and payment history together on one screen, in chronological order. Each charge is listed, along with all corresponding payments and write-offs credited against that charge in sequence! If more than one payment was applied to a single charge, all the payments for a given charge are grouped together, one payment per line, in chronological order. Thereby, Practice Manager gives you a full history of how each charge was paid off, or not paid off, for any charge, in any history year.

Appointments Tab
The Patient Inquiry System is integrated with ChartMaker Scheduler. Unlike some vendors who provide two distinct applications; with Practice Manager you can view a patient's appointments from both the Inquiry screen and the Appointment System. If a patient asks about their next or last appointment while you are reviewing their financial information the answer is only one mouse click away. Past appointment information also tracks patient no-shows and cancellations.