Whenever your practice has practice-level or group direct messages you need to determine what users will receive those messages. You can determine who will receive the messages sent to the practice-level address via the Direct Messaging distribution list in the Distribution List Maintenance dialog. Use the following steps to configure the users to receive direct message for practice-level addresses.
Click To-Do
> New Message/Task…
In the Message Detail - Create dialog, click the
To... or CC...
button.
In the Recipient Selection dialog, highlight the
Direct Messaging option in the
Recipients list, and then click the Edit
button.
In the Distribution List Maintenance dialog, check
the applicable Users who you want
to receive direct messages for practice-level addresses, and then click
the Save button.
In the Recipient Selection dialog, click the Cancel button.
In the Message Detail - Create dialog, click the Cancel button.