Modify a Predefined Comment

Use the following steps to modify a predefined comment.

1. In the Interactions Present dialog, click Edit button next to the Comment field.
    

2. In the Predefined Text Maintenance dialog, click into the corresponding field for the Comment you want to want to modify, and then modify the Comment Text as needed.
    

3. When finished, click the Save button. The modified comment text will then appear in the Comment drop-down list.